Contact information
Thank you for visiting Trailfolk.shop.
Our website offers decorative products including pampas-style grasses, reeds, dried botanical elements, and tabletop floral arrangements designed to add natural texture and visual interest to residential and decorative spaces.
For questions about orders, products, shipping, returns, refunds, privacy, or other website matters, please use the contact information below.
Business Operator
ERTAN REALTY GROUP, LLC
Business Address
7860 NW 11TH PLACE
PLANTATION, FL 33322
United States
Return Address
7860 NW 11TH PLACE
PLANTATION, FL 33322
United States
Customer Contact
TRACEE SIMONE CLOUGH
Website
Trailfolk.shop
Website: https://www.trailfolk.shop/
Customer Service Email
Order Assistance
When contacting us regarding an existing order, please include:
- Order number;
- Name used when placing the order;
- Email address associated with the purchase;
- Product name; and
- A brief description of your question or concern.
Providing this information can help us identify the transaction and respond more efficiently.
Product Questions
For questions about pampas grasses, reeds, dried arrangements, tabletop decorations, product characteristics, dimensions, or other merchandise information, please identify the specific product whenever possible.
Because some of our products incorporate natural or dried botanical materials, reasonable variations in color, texture, shape, density, and fullness may occur.
Return and Refund Questions
For a return or refund inquiry, please provide your order number and explain the reason for the request.
If merchandise arrived damaged, photographs of the product and packaging may help us evaluate the situation.
Shipping Questions
For delivery issues, please provide any available tracking information along with the order number.
Privacy Requests
Privacy-related questions and requests may be sent to:
We may request reasonable information necessary to verify a request before disclosing or modifying personal information.
Written Correspondence
Written business correspondence may be directed to:
ERTAN REALTY GROUP, LLC
7860 NW 11TH PLACE
PLANTATION, FL 33322
United States
We aim to review customer communications in a reasonable manner and provide information appropriate to the nature of the inquiry.