Shipping policy

At Trailfolk.shop, we understand that decorative products are often purchased to complete a room, refresh a tabletop, or add natural texture to a living space. Our goal is to make the journey from checkout to delivery clear and predictable.

This Shipping Policy explains our shipping charges, processing procedures, delivery considerations, and the steps to take when a shipment encounters a problem.

1. Shipping Rates

Trailfolk.shop currently offers the following shipping structure:

Orders of $10.00 or More

Free shipping.

Orders Below $10.00

A shipping fee of:

$5.99

will apply.

The applicable shipping charge will be shown during checkout before the customer completes the purchase.

2. Order Processing

After an order is submitted, we generally begin preparing it for fulfillment.

Processing may include:

Payment verification;
Inventory confirmation;
Product preparation;
Packaging;
Address verification; and
Shipment handoff.

Processing time can vary based on product availability, order volume, holidays, carrier conditions, and other operational circumstances.

3. Packaging of Botanical Products

Dried grasses, reeds, pampas-style products, and floral arrangements may require protective packaging designed to reduce crushing, bending, or movement during transit.

Because some botanical products are naturally delicate, customers should open packages carefully and avoid aggressively pulling or bending stems immediately after delivery.

A small amount of natural shedding may occur during transportation and handling.

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

Recipient name;
Street address;
Apartment or unit number;
City;
State;
ZIP Code; and
Any other relevant delivery information.

If an address needs to be corrected, contact us as soon as possible before shipment.

Once an order has been transferred to a carrier, changes may no longer be possible.

5. Delivery Estimates

Estimated delivery periods may vary based on:

Destination;
Carrier performance;
Processing time;
Seasonal demand;
Holidays;
Weather;
Transportation disruptions; and
Other circumstances outside our direct control.

Delivery estimates are therefore estimates rather than guaranteed delivery dates unless expressly stated otherwise.

6. Tracking Information

Where tracking is available, shipment information may be provided through the customer's order-related communications.

Carrier tracking may not update immediately after the package is accepted by the carrier.

Customers should use the latest carrier information when monitoring a shipment.

7. Delayed Shipments

If a package appears delayed, customers should first review the available tracking information.

If the shipment remains delayed beyond a reasonable period, contact:

[email protected]

We will review the available order and shipping information and determine what assistance may reasonably be provided.

8. Delivered but Missing Packages

If tracking indicates that a package has been delivered but cannot be located, customers should check:

The front door or other delivery area;
Mailrooms;
Package lockers;
Building reception;
Household members;
Nearby areas where carriers may safely leave packages; and
Carrier delivery notes or photographs, when available.

If the package still cannot be located, contact us for further assistance.

9. Damaged Merchandise

Please inspect your package reasonably soon after delivery.

If the packaging or merchandise is visibly damaged, take photographs before discarding packaging materials whenever possible.

Send the information to:

[email protected]

Please include the order number and photographs showing the condition of the shipment.

10. Incorrect Items

If you receive the wrong product, contact us promptly.

Please provide:

Order number;
Product ordered;
Product received; and
Photographs when useful.

We will review the matter and provide an appropriate resolution.

11. Weather and Natural Product Considerations

Dried decorative grasses and floral arrangements can be sensitive to moisture and rough handling.

Customers should promptly move delivered botanical products into a suitable indoor environment when appropriate.

Trailfolk.shop is not responsible for deterioration caused by a customer's storage conditions, exposure to excessive moisture, or other post-delivery circumstances outside our control.

This does not limit remedies for merchandise that was defective or materially damaged before delivery.

12. Shipping Restrictions

Certain destinations, products, carriers, or circumstances may be subject to shipping limitations.

If a particular order cannot reasonably be fulfilled to the requested destination, we may contact the customer to discuss an alternative or issue an appropriate refund.