Privacy policy
At Trailfolk.shop, we recognize that online shopping involves more than selecting products. Customers entrust us with information necessary to place orders, receive merchandise, communicate with our team, and manage returns.
This Privacy Policy explains how ERTAN REALTY GROUP, LLC, operating Trailfolk.shop, may collect, use, disclose, retain, and protect information associated with visitors and customers.
1. Information We May Collect
Depending on how you interact with Trailfolk.shop, information may include:
Information You Provide
This can include:
- Full name;
- Email address;
- Telephone number, if provided;
- Billing address;
- Shipping address;
- Order details;
- Return information;
- Refund information;
- Customer service communications;
- Product preferences; and
- Other information voluntarily submitted to us.
2. Transaction Information
When you purchase pampas grasses, reeds, tabletop floral arrangements, or related decorative products, information associated with the transaction may include:
- Products ordered;
- Quantity;
- Order value;
- Order date;
- Shipping destination;
- Payment status;
- Refund status;
- Delivery information; and
- Order history.
Payment information may be processed by third-party payment providers. Where payment processing is delegated to such providers, their systems may handle payment credentials according to their own privacy and security practices.
3. Automatically Collected Information
When visitors use the website, certain technical information may be collected automatically, depending on the technologies active on the website.
Such information may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Referring URL;
- Approximate interaction times;
- Website activity; and
- Technical diagnostic information.
This information can help us understand how the website performs and identify technical problems.
4. Cookies and Similar Technologies
Trailfolk.shop may use cookies, pixels, tags, local storage, or similar technologies.
Depending on their purpose, these technologies may support:
- Shopping-cart functions;
- Login or preference functions;
- Website analytics;
- Performance monitoring;
- Security;
- Fraud prevention;
- Advertising measurement; and
- Other website functionality.
The exact technologies used may change as the website develops.
We seek to ensure that privacy disclosures accurately correspond to the practices actually used by the website.
5. How We Use Personal Information
Information may be used to:
- Process purchases;
- Fulfill orders;
- Arrange shipment;
- Communicate about orders;
- Respond to customer inquiries;
- Handle returns and refunds;
- Improve website functionality;
- Maintain website security;
- Detect fraud or misuse;
- Analyze website performance;
- Maintain business records;
- Comply with legal obligations; and
- Enforce applicable policies and agreements.
6. Sharing Information with Service Providers
We may provide information to service providers that assist us with ordinary business operations.
Depending on our website configuration, these parties may include providers supporting:
- Payment processing;
- Shipping;
- Order fulfillment;
- Website hosting;
- Analytics;
- Customer communications;
- Fraud prevention;
- Security;
- Technical maintenance; and
- Other operational services.
Information provided to service providers should be limited to what is reasonably necessary for the relevant business function.
7. Legal and Safety Disclosures
Information may be disclosed when reasonably necessary to:
- Comply with applicable law;
- Respond to valid legal process;
- Protect our rights;
- Investigate suspected fraud;
- Protect customers;
- Protect the website or technical infrastructure;
- Enforce agreements; or
- Address security or emergency circumstances where legally permitted.
8. Business Transactions
If ERTAN REALTY GROUP, LLC or the Trailfolk.shop business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, information associated with the business may be transferred as part of that transaction, subject to applicable law.
9. Data Security
We use commercially reasonable safeguards designed to reduce the risk of unauthorized access, misuse, alteration, disclosure, or destruction of personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through ordinary email unless specifically requested through an appropriate secure process.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions;
- Maintain customer-service records;
- Process returns and refunds;
- Meet accounting requirements;
- Resolve disputes;
- Prevent fraud;
- Enforce agreements;
- Comply with legal obligations; and
- Maintain legitimate business records.
Different categories of information may have different retention periods.
11. Marketing Communications
Where permitted, we may use customer contact information to provide promotional or marketing communications.
Customers may unsubscribe from marketing communications using available unsubscribe mechanisms.
Transactional communications, such as order confirmations and shipping notices, may continue even after a customer opts out of promotional messages.
12. Children's Information
Trailfolk.shop is a general-audience retail website.
We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental authorization or other protections.
If we become aware of information collected in violation of applicable requirements, we will take reasonable steps to address the situation.
13. Florida Privacy Rights
Florida's Digital Bill of Rights establishes privacy requirements for covered controllers and provides consumers with specified rights and privacy-notice protections.
Where applicable to Trailfolk.shop and its processing activities, our privacy practices will be administered in accordance with the requirements that apply to the business.
The Florida statute requires covered controllers to provide an accessible and clear privacy notice describing categories of personal data, processing purposes, applicable third-party sharing, and available consumer-rights mechanisms.
14. Privacy Requests
Privacy-related inquiries or requests may be directed to:
To protect customer information, we may need to verify the identity or authority of a person submitting a privacy request before taking action.
15. External Websites
The website may contain links to independent third-party websites.
Trailfolk.shop does not control the privacy practices of those external websites. Customers should review the applicable privacy notices before providing information to third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes may result from:
- New website functions;
- Changes to service providers;
- New technologies;
- Changes in business practices; or
- Changes in applicable law.
The latest version will identify its effective date.
17. Contact
ERTAN REALTY GROUP, LLC
7860 NW 11TH PLACE
PLANTATION, FL 33322
United States
TRACEE SIMONE CLOUGH
[email protected]