Terms of service

Welcome to Trailfolk.shop. These Terms of Service establish the rules governing access to our website and purchases of pampas-style grasses, reeds, tabletop floral arrangements, and other decorative products offered through the site.

By browsing the website or placing an order, you agree to comply with these Terms to the extent permitted by applicable law.

1. About Trailfolk.shop

Trailfolk.shop is operated by:

ERTAN REALTY GROUP, LLC
7860 NW 11TH PLACE
PLANTATION, FL 33322
United States

Contact: TRACEE SIMONE CLOUGH
Email: [email protected]

2. Eligibility and Lawful Use

You agree to use Trailfolk.shop for legitimate purposes and in compliance with applicable laws and regulations.

You may not use the website to:

  • Commit fraud;
  • Place unauthorized orders;
  • Misrepresent your identity;
  • Interfere with website operation;
  • Attempt unauthorized access;
  • Introduce malicious software;
  • Circumvent security features;
  • Scrape or systematically copy protected website content for unauthorized purposes; or
  • Engage in conduct that unlawfully harms the Company or other users.

3. Decorative Product Characteristics

Many products offered through Trailfolk.shop are decorative botanical products.

Natural dried grasses, reeds, pampas-style stems, and floral materials may exhibit variations in:

  • Hue;
  • Texture;
  • Density;
  • Shape;
  • Stem structure;
  • Feathering;
  • Length;
  • Fullness; and
  • Individual appearance.

Such characteristics may be inherent to natural or dried materials.

Photographs are intended to provide a useful visual representation, but screen settings, lighting conditions, photography, and natural variation may cause reasonable differences between images and delivered merchandise.

4. Product Information

We endeavor to provide product descriptions and specifications that are useful and reasonably accurate.

Nevertheless, information may occasionally contain typographical, technical, inventory, pricing, or descriptive errors.

When a material error is discovered, we may correct the information and, where appropriate, contact affected customers.

5. Product Availability

Products are offered subject to availability.

We may:

  • Limit quantities;
  • Update product listings;
  • Discontinue merchandise;
  • Correct inventory errors;
  • Restrict purchases; or
  • Cancel an order when a legitimate fulfillment issue prevents completion.

If an order is canceled after payment, an appropriate refund will be provided for the canceled transaction.

6. Pricing

Prices displayed on Trailfolk.shop may change without advance notice.

The applicable product price is generally the price displayed during checkout before the order is submitted, subject to correction of obvious pricing or technical errors.

Applicable taxes may be calculated according to the destination and relevant tax requirements.

7. Order Acceptance

When you submit an order, you are requesting to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not prevent us from addressing legitimate issues involving inventory, payment, fraud, technical errors, or other circumstances.

8. Payment

Customers must provide accurate billing and payment information.

Payment may be processed by independent payment providers. Their processing practices may be governed by separate terms.

We are not responsible for delays caused solely by a customer's bank, card issuer, or payment processor.

9. Shipping Charges

Trailfolk.shop provides:

  • Free shipping for orders of $10.00 or more;
  • A $5.99 shipping charge for orders below $10.00.

The applicable shipping cost will be displayed before checkout is completed.

10. Returns and Refunds

Returns and refunds are governed by the separate Return and Refund Policy published on Trailfolk.shop.

That policy is incorporated into these Terms by reference.

11. Proper Product Care

Customers should handle dried grasses and floral arrangements carefully.

Depending on the product, customers should consider avoiding:

  • Excessive moisture;
  • Prolonged outdoor exposure;
  • Crushing or bending;
  • Open flames;
  • Excessive heat; and
  • Other conditions inconsistent with decorative use.

Because dried botanical products may naturally shed small particles, reasonable shedding does not necessarily indicate that an item is defective.

12. Customer Content

If customers submit reviews, photographs, comments, or other content through the website, customers are responsible for ensuring that the content does not violate applicable law or another person's rights.

Customers should not submit:

  • Confidential information belonging to another person;
  • Unlawful material;
  • Malicious code;
  • Defamatory material;
  • Infringing content; or
  • Content designed to deceive or harm others.

13. Intellectual Property

Unless otherwise indicated, website content—including text, branding, graphics, photographs, layout, product descriptions, and original design elements—may be protected by intellectual property laws.

Access to the website does not transfer ownership of those materials to users.

14. Third-Party Services

Trailfolk.shop may depend on third-party providers for payment processing, hosting, analytics, shipping, communications, security, and other functions.

Third-party providers may maintain separate contractual terms and privacy policies.

15. Website Availability

We may modify, suspend, or update portions of the website when reasonably necessary.

We do not guarantee uninterrupted access or that every feature will remain available indefinitely.

16. Disclaimers

To the extent permitted by law, Trailfolk.shop provides website services and information on an "as available" basis.

Nothing in these Terms excludes a warranty, remedy, or consumer protection that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ERTAN REALTY GROUP, LLC and Trailfolk.shop will not be liable for indirect, incidental, special, consequential, or similar damages arising from website use or a transaction where such limitation is legally permissible.

Nothing in this section limits liability that applicable law prohibits us from limiting.

18. Governing Law

These Terms shall be interpreted under the laws of the State of Florida, together with applicable federal law, without applying conflict-of-law principles to the extent legally permissible.

Mandatory consumer protections that apply to a particular transaction remain unaffected.

19. Dispute Resolution

Customers are encouraged to contact us first so that we can attempt to resolve a dispute informally.

Nothing in these Terms prevents a consumer from exercising a legal right or remedy that cannot lawfully be waived.

20. Severability

If a court determines that any provision of these Terms is unenforceable, the remaining provisions shall continue to operate to the extent permitted by law.

21. Modifications

Trailfolk.shop may revise these Terms from time to time.

Updated Terms will be posted on the website with a revised effective date.

22. Contact

ERTAN REALTY GROUP, LLC
7860 NW 11TH PLACE
PLANTATION, FL 33322
United States

TRACEE SIMONE CLOUGH
[email protected]